Convert dissatisfied customers into satisfied customers
Understand what is missing so that your clients can recommend your business to their families and friends
Customer surveys before Risposta
For many years, the principal channels for customer surveys were paper forms or complaint books. Customers have not been fully engaged through these channels and feedback information compilations are hard to deal with.
These traditional manual tools are being replaced by online reviews on the social media websites. They are almost always superficial and not fully comprehensive damaging the bar’s and restaurant’s reputations
We provide your customers with a digital survey which is presented together with the bill. On average it takes one minute to be completed.
Drawn up by experts, our APP contains more than 200 combinations of questions and answers which will enable us to take an “x-ray” of your business performance.
An online consulting experience that only Risposta can provide
We go far beyond questions and answers. By using our extensive knowledge of the field, you will find everything you need to integrate your customer’s opinions in the management of your business.
Risposta is one of the biggest and newest hospitality databases in the market
Integration with other Customer Relationship Management systems
Online and face-to-face training
By using Risposta the negative reviews on the social are likely to be reduced significantly
Assessment of strengths and weaknesses validated by your managers
Risposta is able to organize your email database by classifying your customers in terms of their levels of satisfaction
Multi language support
Access to special food service and hospitality special reports